What is your return policy?

We want you to love your Smack experience, so we offer free returns on orders sent to U.S./Canada addresses within 30 days of delivery.

Returned items must not have been used, altered, or damaged, and must include all original packaging. 

Need to return something delivered to a US/Canada address? Just send us a message at Support@SmackCare.com to begin the process.

International Returns

We are not currently able to provide prepaid return labels for addresses outside the U.S./Canada

As a result, international customers are responsible for return shipping. Please send your return package to:

Smack
c/o Returns Department
2800 de la Faune
Quebec, QC G2A 1J3 CANADA

Inside the package, be sure to include your packing slip, or if you no longer have your packing slip, please leave a note with your name, email address registered on Smack, and order reference number.

For international returns, we recommend that you keep your return tracking information until your refund has been issued.

Why We Love Silicone

It’s clean. Silicone has a natural resistance to bacteria, mold, and fungus.

It’s durable. It lasts! It can withstand both hot and cold temperatures. It is also resistant to age, sunlight, and moisture. Plus, the colors do not fade!

Easy-to-clean. You can hand wash it, throw it in the dishwasher, or even boil it.

Safe in appliances. Warm it, freeze it, bake it. It's safe for the microwave and for the oven up to 400 °F